Incredibly poor costumer service. If I could give them zero stars, I would. My appointment was cancelled without notice and without remorse. I took the day off and when I got there, the office was closed. This was not the first time this has happened. A few weeks ago, I left a follow-up message reminding the front desk to forward Dr. Prakash recommendations to my Primary Dentist. They never returned my call. While this office may have a great dentist, I cannot say the same about their front desk staff. They are rude and give excuses to cover their faults.
1) They said they left a message to cancel my appointment but I never received any message from them.
2) Regarding Dr. Praskash’s recommendation, they told me they sent an email but my primary dentist never received the note until I followed up with them.
The front desk staff at this office are in the wrong profession. They do not represent what customer service is all about as they do not value their customers at all.
My regular dentist recommended me to come here for an analysis on a possible of root canal due to a cracked molding that caused great pain whenever I drink cold water. Dr. Nidhi Prakash and her assistant (Audrey) were great. Dr. Prakash was great. She helped explaining the symptom and provided possible outcomes. At the end, she did a root canal that I felt so comfortable during the procedure. Mind you that I am a chicken when it comes to needles. Now is 8 hours after the procedure, I feel great and my tooth is no longer sensitive to cold water.
I highly recommend Dr. Prakash. Kudos to Dr. Prakash and Audrey. They are a great team. So efficient and professional.
I was referred to Dr. Shirani by my regular dentist because of the complexity of the problem I was having with a tooth. I could not be happier with my experience. After Dr. Shirani examined me and got to look deep into my tooth he explained all of my options. I could have done several treatments in order to save my tooth or I could have my referring DDS remove my tooth and I would have relief sooner than later. At NO POINT did I feel pressured to commit to one treatment or the other. I know the long dragged out treatments would have cost more than the tooth removal but Dr. Shirani NEVER made me feel as though he was pushing me to do that. He made 100% sure to go above and beyond explaining in detail all of the benefits and risks associated with each of my options and when I decided to just go back to my regular dentist to have the tooth removed, he assured me that he would contact my regular dentist to tell him what was going on. I HIGHLY recommend Dr. Shirani and his staff.
First, let me tell you...I am a baby in the dental office. I was referred to this office for a root canal many years ago and they were fantastic! I have returned over the years for additional root canals and an implant. I have seen three of the doctors and each of them are professional & compassionate and I can say the same of their assistants. I have complete confidence in the care I receive here and recommend them highly :)
I worked with Dr. Shirani for my root canal. He did a great job. I recommend him to anyone who needs a root canal.
I had a root canal with Dr. Ray Shirani. I was very impressed with not only his professional ability but his caring and concern. I had virtually no pain during and minimal discomfort afterwards for only a day, using only Tylenol for an evening and next day. I would certainly recommend him to anyone needing this procedure.
So glad I've found this place. I had this issue with my tooth going on and made countless dental office visits, x-rays, ct-scans trying to find out the root cause and a right treatment. Unsuccessfully. Finally, I was referred to Dr. Prakash. She saw me once, made me feel cared for, assured we'll figure out, ordered ct-scan and made the right diagnosis. Very professional! Thank you, Dr. Prakash
I was referred to this Endodontist's office for a specialized root canal and they were awesome! The office was clean with Covid measures in place. Dominique at the front was welcoming and handled my appointment setup thoroughly while answering all of my questions.
For my procedure, I liked Katrina's calming energy as she explained what-all was being done that day. While I was getting worked on, she was attentive to small requests I had made, like asking for Vaseline for my lips.
Dr. Prakash was friendly, asked me throughout if I was doing ok, and gave small explanations on certain parts of my procedure as well advice on how to take better care of my tooth/teeth. I liked her confidence in her expertise.
I hope you never need a root canal. But if you had to have one, this is the place to go!! Thank you, Team!
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